Terms and Conditions

Smile Renewal's Terms & Conditions

Terms and Conditions

Please read the Terms and Conditions below carefully before interacting with our site. We reserve the right, at our sole discretion, to change our Terms & Conditions at any point in time. Your continued use of this Site after such changes take effect will be deemed to constitute your acceptance of our changes to the Terms & Conditions.

By accessing, browsing and using any of our site functionalities, you express that you have read, understood and agreed with all the Terms and Conditions of our website. This includes but is not limited to using this agreement as a legal equivalent of a signed contract between you and Smile Renewal and is equally binding.

Description of Service

Smile Renewal is a dental tourism company that has its main dental clinic located in Hoi An, Vietnam.


This site is for informational purposes only. As we strive to provide the most accurate up to date information possible, the site may contain technical inaccuracies or typographical errors, and may be changed or updated without notice.

To the fullest extent permissible pursuant to applicable law, we assume no responsibility relating to the operation, safety condition or service of any physician, health care provider, hospital, aircraft, motor vehicle, boat, other conveyance, inn, lodge, or hotel and/or products associated with such entities or services that are used wholly or in part by, for or on behalf of you. We are not liable for the acts, errors, omissions, representations, warranties, breaches or, negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The warranties on dental procedures such as dental crowns, bridges and alike only apply to the implementation and is not extended to any cases of misuse, accident or other incidents that are out of our control.

Limitations of Liability

You agree that neither we, nor our affiliates will be liable for any damages resulting from your use of, or reliance upon, this site, any site materials, or any services obtained on or through this site. In the event of any problem with this site, any site materials, or services obtained on or through this site, you agree that your sole remedy is to cease using such item.

You agree that under no circumstances will Smile Renewal, any of its directors, officers, members, employees, agents, representatives, servants, attorneys, predecessors, successors or assigns, be liable for any indirect, incidental, special, punitive, exemplary or consequential damages (including, but not limited to, lost profits and damages that result from inconvenience, delay, or loss of use) arising from use of this site, any site materials, arrangements made based on information obtained on or through this site, or products or services obtained on or through this site, even if we or they have been advised of the possibility of such damages.


You agree to defend, indemnify, and hold harmless Smile Renewal and their affiliates, respective directors, officers, members, employees, agents, representatives, attorneys, successors and assigns, from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs and expenses (including reasonable attorneys’ fees and litigation expenses), relating to or arising from (i) your use of this Site, any Site Materials, or services obtained on or through this Site, (ii) any arrangements you make based on information obtained on or through this Site, or (iii) any breach by you of our Terms & Conditions.

Force Majeure

The obligations of Smile Renewal to perform under this Agreement shall be excused during each period of delay caused by matters such as strikes, riot, explosion, war, fire, flood, earthquake, tsunami, sabotage, terrorist attack, accident to or failure of machinery or equipment or industrial action, shortages or power or raw material breakdown or unavailability of fuel, labor, or transport facilities, accidents of navigation or breakdown or damage to vessels or other conveyances, other abnormal impediments to transportation, government orders, acts of God, or other causes beyond the reasonable control of Smile Renewal.


Except as otherwise expressly provided in this User Agreement, any dispute or claim arising under or with respect to this User Agreement will be resolved by arbitration under the provisions of the District court of Western Australia. The arbitrator in any proceeding may award reasonable costs and expenses, including reasonable attorneys’ fee, to the prevailing party.


You agree that this User Agreement shall be governed by and construed in accordance with the law of Vietnam. We agree that any legal action or proceeding under or with respect to this agreement may be brought in the courts of Vietnam having jurisdiction in Hoi An; and for the purpose of any such legal action or proceeding, you hereby submit to the jurisdiction of such courts. You hereby agree not to raise and waives any objection to, or any defense based upon the venue of such courts and any objection or defense based upon an inconvenient form. You also agree not to bring any legal action or proceeding under or with respect to this agreement outside Vietnam.

Travel Insurance

Client shall be solely responsible for obtaining such travel insurance as Client shall determine to be appropriate. Smile Renewal recommends that Client (i) arrange comprehensive travel insurance for the entire period of Client’s travel and (ii) disclose all relevant matters to Client’s insurer (including that elective surgery will be undertaken during Client’s travel).

Copyright and Ownership

Copyright © Smile Renewal PTY LTD ACN – All Rights Reserved

All of the Site Materials, including the content and display of this Site are the property of Smile Renewal. The Site Materials are protected by law, including, but not limited to, Australia, Vietnam and international copyright law and trademark law. Other names and logos contained in this Site or in the Site Materials are trademarks and service marks of our affiliates and may not be used without the permission of the trademark or service mark owner.

Privacy Policy

The information that we collect from our users is used only to facilitate the selection of desired destination and medical procedure. We do not sell or share your information to any third party at any time without your permission. The protection of our users’ personal information is extremely important to us. Any changes to the Privacy Policy will be posted on this Site, and you should periodically consult this Site to stay apprised of any such changes.

Links to Other Sites

This Site contains links to other sites on the World Wide Web for the convenience of our users. These other sites are maintained by third parties over whom we exercise no control. Accordingly, we expressly disclaim any responsibility for the content of these other sites and for the availability, accuracy, reliability, completeness, currency, quality, performance or suitability of the information, products and services available or advertised on or through these other sites.

Contracts & Service Agreements

All invoices sent to contractors, sub-contractors, third-party contractors, companies or governmental agencies for any services provided by Smile Renewal will require payment remittance within 21 days from receiving the invoice.
All parties invoiced must, by law, provide receipts of transactions upon request.
A 2.5 % interest charge per month will be automatically added to all late invoices.

We can only provide an estimated cost and advice based on your pictures and what you tell us, however until the Dentist has made a full examination the initial assessment of the extent of the works or best way to proceed may change upon this initial examination based on the client's needs. We recommend you first see your local dentist to get an initial examination and comprehensive overview of the works you require and then forward this information to us for the most accurate pricing and assessment.

Cancellation & Changes

You agree that Smile Renewal has no control over change or cancellation of flights imposed by airlines and agree to hold harmless Smile Renewal from any claims, suits or other actions arising from airlines’ changes and cancellations or subsequent fees imposed by airlines, or any financial losses arising from such changes. Deposits are non refundable.

Travel Documents

All participants must be in possession of a valid passport during time of travel and arrange their own tourism Visa, Smile Renewal will provide visa information when applicable.

Prices, Rates, and Fares

Unless otherwise indicated all Smile Renewal price rates shown are in Australian Dollars and are per person. These prices are in effect for the current year and are subject to change at any time prior to service.

1300 200 864

Call us today!

Opening Hours

Mon - Friday: 9am - 5pm
Sat: 9am - 12:30pm